Questions & Answers
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FAQ
Does the price include shipping and customs duties?
Our quoted prices do not include shipping costs or import duties/taxes. Shipping fees are calculated based on your location and order quantity, and any customs duties or taxes are the buyer’s responsibility. You can also contact us to explore more cost-effective shipping options and duty solutions.
What’s your minimum order quantity (MOQ)?
Our minimum order quantity is 100 units.
Can I order different models together?
Yes. You can mix different models as long as the total order meets the MOQ.
What customization options do you offer?
We offer color customization, logo printing, sample customization, and assembly/matching of accessories.
Can I get a sample first?
Samples are available. Sample costs can be deducted from bulk orders.
Will I see a sample or draft before production?
We provide real photos or send samples for your confirmation before mass production.
How fast can you deliver?
Standard in-stock items ship within 48 hours after payment. Custom or large orders take about 7–25 days (please confirm for exact time).
What payment and shipping options do you support?
We accept T/T and PayPal. Shipping can be arranged by express, air, or sea according to your needs.
How do you handle product quality issues?
We have a strict quality inspection process. If any quality issues are found, we will offer replacement or refund to protect your interests.
What’s your return or refund policy?
For non-quality issues, returns are not accepted to avoid high international shipping costs. For verified quality issues, we’ll cover the cost or offer replacement/refund.
